We are committed to protecting your dignity, privacy, and autonomy throughout your medical journey in Cuba.
At La Pradera International Health Center, every international patient is entitled to the same standard of rights recognized by the World Health Organization and the Universal Declaration of Human Rights. These rights apply from your first inquiry through your return home.
You have the right to considerate, respectful, and culturally sensitive care at all times, regardless of nationality, religion, or language.
You will receive clear information about your diagnosis, proposed treatment, alternatives, risks, and expected outcomes — in your language — before giving consent.
All your medical records, personal data, and communications are kept strictly confidential in accordance with international data protection standards.
You will receive a written estimate of treatment costs before beginning any program. No hidden fees. You may request an itemized statement at any time.
You may refuse treatment, seek a second opinion, or pause your program at any stage without penalty, and receive a full explanation of the consequences.
You have the right to raise concerns about your care. Every complaint is reviewed by our Patient Relations Office and acknowledged within 48 hours.
To help us provide the best possible care, we ask patients and accompanying family members to:
Before any treatment begins, your physician will explain your diagnosis, the recommended program, expected outcomes, and potential risks — in your preferred language through our international coordinators. You will sign a written consent form. You may request a copy of your complete medical records, including imaging and laboratory results, at the end of your stay.
Your medical data is stored securely and shared only with the clinical team directly involved in your care. Learn more on our Privacy Policy page.
Every treatment program comes with a written cost estimate provided before you travel. This includes medical procedures, accommodation, translator services, and logistics. If at any point you have a question about a charge, our coordinators will provide an itemized explanation.
Explore our treatment programs or begin your medical intake.
If you feel your rights have not been respected, please contact our Patient Relations Office. Every concern is reviewed confidentially and acknowledged within 48 hours. You will never face retaliation for raising a complaint in good faith.
We use cookies to improve your experience and analyze traffic. By continuing, you agree to our use of cookies. Privacy Policy